Front Desk Receptionist

Clerical · Grand Rapids, Michigan
Department Clerical
Employment Type Full-Time

Job Title: Front Desk Receptionist

Reports to: Office Manager

Supervises: n/a

Department: Clerical

Location: East Beltline

Employment Status: Full time

Job Summary

Busy Dermatology practice seeks motivated, dependable and team oriented Front Desk Receptionist to work in our fast-paced and energized specialty practice.  Must be self-motivated and able to multi-task while upholding our vision to provide compassionate service and exceptional care for our patients.


Job duties and functions


  • Provide prompt check in and check out services to our patients. Greeting them with a pleasant and welcoming demeanor and ensuring that all of their follow up care is scheduled before they leave the office.
  • Complete the registration process including the verification of demographics and insurance information. Collect copays and outstanding balances as appropriate.
  • Manage the patient flow by communicating with the patients and with the clinical teams on any issues which may affect the timeliness of the patient appointments.
  • General tasks which include: emptying shred bins, maintaining the image of the waiting room and restrooms, and distributing mail and interoffice documents as needed.
  • Provide communication and literature to the patients as needed to ensure that they understand all aspects of their visit. This could include surgery or procedure information, lab work, or any billing details that pertain to their visit.
  • Cross training on various positions within the administrative department of the office including answeing phones, scheduling appointments and supporting the Skin Revitalizing Center.
  • Other tasks as requested by management.




  • Excellent command of English grammar, spelling, and punctuation.
  • Confident using a multi-line phone system, work processing tools, and the ability to learn new system applications and EMR.
  • Ability to listen, read, understand, and follow oral, and written instruction.
  • Ability to communicate clearly and concisely.
  • Ability to establish and maintain positive relationships with employees, physicians, fellow employees, and managers.

Education and certification requirements:

Associates degree preferred. Preferential consideration given to those with experience working in a medical office, however we are willing to train the right candidate for this position.

Physical Requirements:

The employee is required to be able to stand; walk; sit for extended periods of time. The employee must occasionally be able to lift and/or move up to 15 pounds.

 HIPAA/PHI Security Level: HIGH (Low, Medium, or High)

Indicate the security access level of Protected Health Information (PHI) as necessary to perform essential key responsibilities of the position (access, utilize, disclose, store, and/ or dispose of PHI).

  1. Low –information access is of general nature representing summary type data rather than specific identifiable demographic or sensitive data.
  2. Medium – information access is specific to an individual’s demographics and service information (type of service, services received, dates of service, and provider of service).
  3. High – information access is detailed and sensitive to an individual’s demographics, service information, and personal medical history (past/present medical conditions, specifics of medical diagnosis or tests, treatment plans, and family history).

We offer:

  • Competitive compensation
  • Health dental, vision benefits for full time employees
  • Retirement package
  • PTO accrual and holiday benefits
  • Employee discounts on products and services
  • An environment that encourages employees to be high performance and to grow within the organization

Thank You

Your application was submitted successfully.

  • Location
    Grand Rapids, Michigan
  • Department
  • Employment Type